There is weak water flow 1) ensure that the plastic wrapping has been removed from the large filter.  2) ensure that your small filter and your large filter are clean and have been recently washed. If they have become...

How often should I clean/replace the filters and my Ice Bath Your small filter will need to be unscrewed, and both the mesh and the glass will need a thorough clean. This should be done weekly.  Your large...

Pump is making a weird noise and water won’t pump Problem: If your pump is making noise and the water isn't circulating, the issue here is that there is air in the hoses. This prevents the water from...

Everything you need to know about your chiller settings There are two settings you can adjust in the chiller settings. The F01 and the F02 F01 setting: The F1 setting determines how often your chiller will turn back...

What do the different lights on the chiller mean There are two lights that you will notice on your chiller. The wrench icon and the circle icon:Wrench Icon - this will turn on when you are setting the...

How do I set the chiller up?  Water chiller setup instructions For detailed instructions on setting up your water chiller, please refer to our setup video here This guide provides step-by-step instructions and illustrations to ensure a smooth...

There are a few factors that will impact the temperature of your Ice Bath, including the outside (or ambient) temperature and whether your ice bath is directly positioned in the sun.  Below is a general guide of the temperature...