Everything you need to know

Frequently Asked Questions
Sauna FAQs
How does the SaunaPod work?
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The SaunaPod works by heating water to create steam, which increases the moisture and temperature of the air.

What are the operating costs for using the SaunaPod at home?
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A typical SaunaPod session, lasting approximately 30 minutes, incurs an estimated power cost of about 20 pence.

How hot does the SaunaPod get?
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The SaunaPod heats usually operates at a temperature of 45-50 degrees celsius. The high humidity can make the temperature feel much closer to 80 degrees

What are the benefits of using the SaunaPod?
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The SaunaPod offers several health benefits, such as improving circulation, aiding in muscle relaxation, reducing stress, helping to clear the sinuses, improving skin health, and promoting better sleep.

It varies depending on the individual, but generally, 15-20 minutes is a good starting point. It's important to listen to your body and step out if you start to feel uncomfortable.

How do I clean it?
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The inside of the heat insulated cover is designed to help prevent mould and bacteria build up. A quick dry & machine washable absorbent sweat mat for the bottom of the sauna is included in every order. After use, we recommended leaving the door flap open to air and wiping down the water vapor on the inside walls

Are the SaunaPod materials toxic when heated?
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The SaunaPod is made of premium-grade polyester with no toxic materials. The SaunaPod's inner and outer material is polyester taffeta, which is a plain weave of polyester fibers. Between the inner and outer is a layer of cotton which is laser pressed together. The fabric was chosen to ensure it is safe.

Can I use it indoors & outdoors?
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The SaunaPod can be used both indoors and outdoors. Although weather-proof, we recommend packing up the SaunaPod and bringing it inside in extreme conditions.

How long should I spend in the SaunaPod?
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It varies depending on the individual, but if you are using the SaunaPod on a more moderate heat level up to 30 minutes is recommended. At higher, more  intense heat, we recommended no longer than 15-20 minutes.  It's important to listen to your body and step out if you start to feel uncomfortable.

What's the difference between steam sauna and dry sauna?
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A steam sauna is high in humidity and has lower temperatures, while a dry sauna is low in humidity and higher temperature.

The steam sauna has many added benefits including

Skin Hydration: Steam saunas are excellent for hydrating the skin. The moisture can open up the pores, helping to cleanse the skin and potentially reducing acne.

> Joint and Muscle Relaxation: The warm, moist heat can be beneficial for relieving tension in the muscles and joints
Deep Sweat:  The high humidity environment causes a deeper sweat which may help cleanse the skin, potentially improving its appearance

Can I use the SaunaPod if I have a medical condition?
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If you have a medical condition such as heart disease, low or high blood pressure, or are pregnant, it's recommended to consult with a healthcare provider before using the SaunaPod.

How should I feel after using a steam sauna?
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After using a steam sauna, most people report feeling relaxed and rejuvenated. If you are taking your sauna at the end of the  night, you may also feel tired. Ensure you hydrate well!

How many people can comfortably fit inside the SaunaPod?
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The SaunaPod is designed for one person when seated.

How should I clean the steam chamber?
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After the steamer has cooled down, simply wipe it dry to maintain cleanliness.

What is the weight limit for the portable chair in the SaunaPod?
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The portable chair in the SaunaPod has a weight limit of approximately 225 pounds or 102 kilograms.

Do you offer returns?
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Of course! Return it within 30 days in sellable condition and you will be refunded in full minus the return postal charge.

Shipping FAQs
How long will delivery take?
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Your ice bath should be dispatched within 1 business day of ordering and delivered 2-3 business days later

Please know we'll always do our  absolute best to get your order to you in a timely manner.

Is shipping free?
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Yes :)

Do you ship to my area?
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We ship nationwide in the UK

Where are my orders being sent from?
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Orders are dispatched from our warehouse in London, UK

Returns and Refunds FAQs
Do you offer returns?
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Yes we offer returns up to 90 days after receiving your VITAL+ product (as long as the product has not been used or damaged and is in its original packaging).

Do VITAL+ products come with a warranty?
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Yes, the VITAL+ Ice Bath comes with a 1-year full warranty and the SaunaPod comes with a 2 year full warranty.

What is the process of returning the product?
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We offer returns up to 90 days after receiving your VITAL+ product (as long as the product has not been used or damaged and is in its original packaging)

You’ll need the receipt or proof of purchase to make any returns.

To start a return, you can contact us at support@getvitalplus.com

If your return is accepted, you will need to send the product back to us, at your own expense in its original packaging (undamaged, original condition ready for resale).

You can always contact us for any return question at support@getvitalplus.com